We carried out a review of the data available to us about BBA Care Ltd London on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about BBA Care Ltd London, you can give feedback on this service.
BBA Care Ltd London is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of this inspection, one person was receiving assistance with their personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People's care and support were personalised. A relative spoke positively about the service provided by the care agency. They told us it was well run, and the person was well cared for.
Systems were in place to protect people from abuse. These included safeguarding policies and training for staff. Care staff knew how to identify and report concerns. Personalised risk assessments helped keep people safe and supported their independence. Infection control practices helped minimise the risk and spread of infections.
Staff participated in the regular COVID-19 testing and vaccination programme, and were kept well informed by the provider about government COVID-19 guidance.
Appropriate recruitment processes helped ensure only suitable staff were employed to provide care and support to people using the service. The provider ensured that there were enough suitably skilled staff to provide people with the care and support they needed and wanted.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were supported to make decisions about their care and these were respected by the service.
There were quality assurance systems in place that monitored the service provided to people. Management ensured policies and procedures met current legislation and were up to date. There were effective systems in place to obtain feedback from people about the quality of the service they received. Improvements to the service were made when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11/06/2018 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
Follow up
We will continue to monitor information we receive about the service using our monitoring systems which will indicate when we next inspect. If we receive any concerning information we may inspect sooner.