The Care Quality Commission
  • Doctor
  • GP practice

Dr Richard Benn Also known as Greystones Medical Centre

Overall: Good read more about inspection ratings

33 Greystones Road, Sheffield, South Yorkshire, S11 7BJ (0114) 266 6528

Provided and run by:
Dr Richard Benn

All Inspections

During an assessment under our new approach

Date of Assessment: 20 May 2026. Dr Richard Benn (also known as Greystones Medical Centre) is a GP practice in Sheffield that delivers services to approximately 4,200 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 88% White, 6% Asian, 3.5% Mixed, 1.5% Black and 1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within, and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes; although monitoring of staff training and induction processes required strengthening.

6 February 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

 

We carried out an announced comprehensive inspection at Dr Richard Benn, known as Greystones Medical Centre on 4 May 2016. The overall rating for the practice was good with requires improvement in safe. The full comprehensive report from 4 May 2016 can be found by selecting the ‘all reports’ link for Dr Richard Benn on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 6 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 4 May 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated good. Specifically, following the focused inspection we found the practice to be rated good for providing safe services.

Our key findings were as follows:

  • We found appropriate recruitment checks to ensure staff were of good character had been undertaken prior to employment for staff employed since our previous inspection on 4 May 2016.

  • We saw evidence of completed induction checklists for new staff employed since 4 May 2016 in personnel files.

  • The practice had implemented a system to monitor and track the movement of blank prescriptions within the practice.

  • The practice had removed all medications from the doctor’s bag. We observed medications were now stored in a locked cupboard in the doctor’s room and a system had been implemented to check their expiry date.

  • The practice had replaced the floor covering in the clinical area where the practice nurse carried out treatment room duties with cleanable flooring to ensure infection control standards were maintained. There was a system in place to regularly deep clean the carpets in other consulting rooms.

  • We saw evidence of minutes of clinical meetings recording actions discussed and agreed.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

4 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Richard Benn's practice, known as Greystones Medical Centre on 4 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and managed although there were some shortfalls in relation to recruitment checks.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The registered provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

  • The practice provided a listening service for patients facing difficult life choices, ill health, loneliness or bereavement and also offered patients an appointment with the local chaplain who came into the practice and could offer confidential support and signposting to resources and local support groups if appropriate.

The areas where the provider must make improvement are:

  • Ensure staff employed are of good character by obtaining satisfactory evidence of conduct in previous employment, for example, references, obtain proof of identity and ensure the appropriate checks through the Disclosure and Barring Service (DBS) are obtained for all staff who work at the practice including locum GPs.

The areas where the provider should make improvement are:

  • The practice should implement a system to check the expiry date of emergency drugs kept in the doctor’s bag.

  • The practice should implement a system to monitor the movement of blank prescriptions within the practice.

  • The practice should keep a record of induction for new employees to be assured introduction to practice systems and processes was completed.

  • The practice should review the floor coverings in clinical areas to ensure infection control standards can be maintained.

  • The practice should ensure all staff receive safeguarding children training relevant to their role as outlined in the Intercollegiate Document for Healthcare Staff (March 2014).

  • The practice should keep a record of clinical meetings to ensure there is a record of actions agreed.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice