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Inspection carried out on 23 May 2019

During a routine inspection

About the service: Meadowfield House is a domiciliary care agency that was providing personal care to 26 older people at the time of our inspection.

People’s experience of using this service: Risks to people were assessed and steps taken to reduce them. People were safeguarded from abuse. The provider ensured the service had safe staffing levels.

We made a recommendation about the management of some medicines.

Staff were supported with training, supervision and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to access external professionals.

People said staff were kind and caring. Staff supported people to maintain their independence. People were treated with dignity and respect.

People received person-centred support. Staff were able to communicate with people effectively. The provider had an effective complaints process.

Quality assurance checks were carried out to monitor and improve standard. Staff spoke positively about the leadership of the service.

Rating at last inspection: This was the first inspection of this service since it registered in May 2018.

Why we inspected: This was a planned visit under our inspection programme.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.