• Doctor
  • Independent doctor

Cambridge Clear Ear

Overall: Good read more about inspection ratings

Treatment Room 3 Kelsey Kerridge, Queen Anne Terrace, Gonville Place, Cambridge, CB1 1NA 07716 545999

Provided and run by:
Mjollnir Medical Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 30 May 2019

Mjollnir Medical Limited is registered with CQC to provide the regulated activity treatment of disease, disorder or injury from its only registered location Cambridge Clear Ear, located at Treatment Room 3, Kelsey Kerridge, Queen Anne Terrace, Cambridge, CB1 1NA. This location was newly registered on 25 May 2018.

We inspected the providers previous location, 47 Norfolk Street, Cambridge, CB1 2LD, in February 2018 and the provider met the required standards. You can see the providers profile, registration and inspection history on our website www.cqc.org.uk.

Cambridge Clear Ear provides a private earwax removal service using a micro suction technique carried out by a healthcare professional. The service also identifies and removes foreign bodies from ears. Services are available to any fee-paying patient over 18 years of age, however initial assessment is free of charge.

Appointments are available on a pre-booked basis predominantly on a Sunday with weekday daytime and evening appointments also available.

www.cambridgeclearear.co.uk 

How we inspected this service

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection. 

Overall inspection

Good

Updated 30 May 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Cambridge Clear Ear as part of our inspection programme.

Cambridge Clear Ear provides a service removing ear wax by micro suction carried out by trained healthcare professionals.

The service has a registered manager, a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the service was led and managed promoted the delivery of high-quality, person-centred care.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care