1 June 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Wexham Road practice on 1 June 2016. Overall the practice is rated as good.
Our key findings were as follows:
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There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Opportunities for learning from incidents were maximised and learning was shared across local services.
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Risks to patients were assessed and well managed.
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We found that completed clinical audits were driving positive outcomes for patients.
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Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
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Staff had the skills, knowledge and experience to deliver effective care and treatment.
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Information about services and how to complain was available and easy to read.Results from the national GP patient survey showed the majority of patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment when compared to the local and national averages.
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The majority of patients we spoke with on the day of inspection confirmed this.
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Patients told us they were able to make appointments easily and emergency appointments were available when required.
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Same day appointments were available for children under five and for pregnant women.
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The premises were clean and well maintained. Feedback from patients who used the service was consistently positive.
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There was a clear leadership structure and staff felt supported by management.
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The provider was aware if and complied with the requirements of Duty of Candour.
However there were areas of practice where the provider should make improvements:
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Review the process and systems for engaging patients in cancer screening programmes, in order to improve uptake and patient health outcomes. Specifically, undertake a review of breast cancer and cervical screening.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice