The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: WTTW Walsgrave Road Coventry

Overall: Good read more about inspection ratings

298 Walsgrave Road, Coventry, CV2 4BL 07720 327168

Provided and run by:
Vision Beyond Ltd

Important: The provider of this service changed. See new profile

All Inspections

30 September 2021

During a routine inspection

Our rating of this location stayed the same. We rated it as good because:

The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.

Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.

Women were very complimentary about the service they received. The service increased the range of options available to meet the needs of local people, took account of women's individual needs, and made it easy for people to give feedback. Women could access the service when they needed it and did not have to wait for their results.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

The leadership team actively sought opportunities for improvement and evidence-based development through specialist collaboration.

We last inspected the service in April 2019. Our overall rating of this service stayed the same. We rated it as good.

4 April 2019

During a routine inspection

Window to the Womb is owned by Vision Beyond Ltd, and operates under a franchise agreement with Window to the Womb (Franchise) Ltd. The service provides diagnostic pregnancy ultrasound services to self-funding women living in Coventry and surrounding areas including Rugby, Leamington Spa and Stratford Upon Avon.

We inspected this service using our comprehensive inspection methodology. We carried out a short-notice announced inspection on 4 April 2019. We gave staff two working days’ notice that we were coming to inspect, to ensure the availability of the registered manager.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

We have not previously inspected this service. We rated it as Good overall.

We found areas of good practice:

  • The service had a clear vision and strategy for what they wanted to achieve which staff understood and adhered to. Quality and sustainability were the top priorities and the service ethos was to provide the highest possible standards of service and care every time.

  • The service had enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment.

  • Staff were caring, kind and engaged well with women and their families. Feedback was consistently positive about the kindness and care women received from staff.

  • The service assessed and managed risks to women, their babies and families. There were clear processes to guide staff on what actions to take if any concerns were identified during the ultrasound scan.

  • The service used current evidence-based guidance and good practice standards to inform the delivery of care and treatment. Staff demonstrated a good understanding of national legislation that affected their practice.

  • The service treated concerns and complaints seriously. The registered manager completed thorough investigations and measures were taken to resolve concerns and complaints raised. Learning from complaints was shared with all staff.

  • The facilities and premises met the needs of women who used the service. The environment in which the scans were performed was spacious, homely and well arranged. Women were encouraged to make their scan experience a family occasion.

  • Managers promoted a positive, open culture that supported and valued staff. Staff were proud to work at the clinic and committed to providing the best possible care and service for women and their families.

We found areas of outstanding practice:

  • The service took a proactive approach to understand women’s individual needs and preferences. Care was delivered in a way that met those needs and was accessible and promoted equality.

  • Women could access services and appointments in a way and at a time that suited them. Technology was used innovatively to ensure women had timely access to treatment, support and care.

  • Window to the Womb had invested in technology and equipment which it used to enhance the delivery of effective care and treatment. The scanning room had three large wall-mounted screens which projected the scan images from the ultrasound machine. This enabled women and their families to view their baby scan more easily from wherever they were sitting. They had also developed a mobile phone application (‘app’). The app enabled women to document and share week-by-week images of their pregnancy bump with their family and friends and create a time-lapse video of their pregnancy journey. Any scan image taken during a Window to the Womb appointment was also saved on the app, which allowed women to have instant access to their scan images. Women could also book scan appointments through the app.

  • Sonographers had timely access to remote advice and support from the franchisor’s clinical lead sonographer if they had any questions or concerns about scan findings. Window to the Womb had also developed a continued professional development platform which sonographers could access to enhance their knowledge and skills.

Nigel Acheson

Deputy Chief Inspector of Hospitals