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Inspection Summary


Overall summary & rating

Good

Updated 16 October 2018

Ash Grove is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Ash Grove provides short and long-term accommodation and care for up to six people, across two floors. There were four people living at the home at the time of our visit.

At the last inspection in February 2016 the services was rated Good. At this inspection we found the service remained Good. The evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be cared for in ways which promoted their safety and people benefited from being supported by staff who knew the individual risks to their safety well. Staff adjusted how they cared for people so people were still able to choose what they wanted to do, as safely as possible.

There were enough staff to care for people, and checks were made on the suitability of staff before they were recruited. Changes had been introduced to the way people’s medicines were managed, to further reduce the likelihood of errors. Systems were in place to reduce the chance of people having infections. Staff had a positive approach to people’s safety and told us they were supported and encouraged to learn from any untoward incidents.

People’s needs were considered and planned for before they came to live at the home. Arrangements were in place to support staff to seek the advice of other health and social care professionals when determining if they could provide the care people needed.

People told us staff knew how to care for them. We found staff were provided with opportunities to develop the skills and knowledge they needed to support people living at the home. We saw staff used these skills so people’s individual needs were met.

Staff supported people to have enough to eat and drink so they would remain well. People told us they enjoyed their meal time experiences, which reflected their choices, and some people liked to make their own drinks. One relative we spoke with highlighted how well staff worked together and with other organisations, so people’s health and well-being was enhanced.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

The caring approach of staff was highlighted by people and one relative we spoke with. There were strong bonds between people living at the home and the staff who cared for them. Staff encouraged people to make their own decisions about the care they wanted and spoke respectfully to the people they supported. People’s right to dignity and privacy was taken into account in the ways staff cared for them.

Care was offered to people which reflected their individual needs, goals and preferences. Staff used different ways of communicating with people so they could be involved in making decisions about their care and lives. The views of relatives and other health and social care professions were listened to, to help to ensure people’s care was planned in the best way for them.

There were systems in place to support people to raise any concerns they had or to make a complaint. Everyone we sp

Inspection areas

Safe

Good

Updated 16 October 2018

The service remains Good.

Effective

Good

Updated 16 October 2018

The service remains Good.

Caring

Good

Updated 16 October 2018

The service remains Good.

Responsive

Good

Updated 16 October 2018

The service remains Good.

Well-led

Good

Updated 16 October 2018

The service remains Good.