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Inspection report

Date of Inspection: 26 August 2014
Date of Publication: 24 September 2014
Inspection Report published 24 September 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 August 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough experienced staff to meet people’s needs.

Reasons for our judgement

We found that the provider had ensured that there were sufficient numbers of suitably trained and experienced staff who worked at the home. During our inspection we observed that staff spent a great deal of time talking with people and supporting them. This showed us that staff had the time to respond to people as there were sufficient numbers of staff on duty.

We asked a senior care worker manager how many staff should be allocated to each shift. We looked at the previous four weeks of staff rotas. We saw that they corresponded with what the senior care worker had told us. Staff rotas showed that regular staff and consistent numbers of staff were on duty each day and night.

The senior care worker explained how gaps were covered when staff were absent due to holidays or sickness. They told us permanent staff worked extra shifts. Staff from other homes within the organisation who wanted extra work could also be approached. The senior care worker told us: “In the eight years I have worked here I have not seen agency staff used.” This meant that people who lived at the home had regular staff that knew them.

We asked about reviews of staffing levels were carried out. The senior care worker explained the numbers of people and their dependency needs were assessed regularly. They said the provider readily provided the staffing numbers that were needed. This showed the safety and welfare of people were protected.

We spoke with a care worker who had recently been recruited to work in the home. They told us they were working through their induction. They said they were not allowed to work alone until they had been assessed as competent to do so. They told us there was always someone available to assist if they experienced difficulties.