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Reports


Inspection carried out on 7 March 2019

During a routine inspection

About the service:

Place Court provides home care services to people who live in their own homes which are based in one location at Place Court. At the time of the inspection the service was supporting 28 people. People supported included older people and people living with dementia.

For more details, please see the full report which is on the Care Quality Commission website at

www.cqc.org.uk

People's experience using the service:

• People received a service that was safe. The provider had systems and processes in place to protect people from the risk of harm and abuse. Medicines were managed safely, however there had been a number of medicines errors within the last six months, the provider was addressing this and supporting staff with extra training to minimise the risk to people.

• People received care and support from staff who were trained sufficiently and had the right skills and knowledge, this led to good outcomes for people.

• Staff respected and promoted people's independence, dignity and privacy, staff developed caring relationships with the people they supported.

• People's care and support met their needs and reflected their preferences.

• Management processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.

Rating at last inspection:

• This was the first inspection at Place Court since it registered with the Care Quality Commission. The service was registered on 5 June 2018.

Why we inspected:

• This was a planned inspection to check that this service was meeting the regulations and to give them a rating.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.