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Burlington Homecare (Hull) Good Also known as Willerby Office

Reports


Inspection carried out on 26 June 2019

During a routine inspection

About the service

Burlington Homecare (Hull) is a domiciliary care agency based in Willerby, Hull. Staff provide personal care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing support for 44 people who were receiving personal care. This is the regulated activity the service is registered with us for.

People’s experience of using this service and what we found

People told us they felt safe. The registered manager and office staff understood risk management and policies were in place to keep people and staff safe. People were protected against abuse and discrimination and their rights were upheld. One person told us, “Yes I feel safe in all areas. I have got good rapport with staff.”

People's needs were assessed before they began to receive a service. Staff received an induction and training and were supported. This ensured they had the knowledge, skills and confidence to perform their role effectively.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff treated people with kindness and their dignity and privacy was respected. People spoke positively of the care they received from staff. A person told us, “They are very kind and caring.”

People received responsive care which met their needs.

The service was well-led by a registered manager who was keen to ensure compassionate care was provided. Staff were happy to work for the service and the positive manner of the team showed in the care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on the 2 July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.