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Alina Homecare Harpenden & Mid Herts Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 25 July 2019

About the service

Alina Harpenden and mid Herts is a domiciliary care service providing care and support to people living in their own homes in the community.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection twenty- three people were being supported with a regulated activity of personal care.

People’s experience of using this service and what we found

People were very positive with the care and support they received from Alina Harpenden and mid Herts People felt safe. Staff knew how to keep people safe and how to report any concerns. There were enough staff to meet people’s needs. There was a robust recruitment process in place, which were completed before new staff started work. People were supported to take their medicines safely. People were protected from the risk and spread of infection. Learning from accidents and incidents was shared with staff.

Peoples consent was obtained before staff provided care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people if required to eat and drink sufficient to maintain their health and to access health care services and professional when needed.

People liked the staff that cared for them. People told us that staff were "kind, caring and thoughtful". They told us that staff supported them to live their lives as they wished. People were involved in developing and reviewing their support and their care planning and staff were respectful of people's privacy, whilst maintaining their dignity. Staff worker well as a team and were committed to being providing high quality person-centred care, supporting people to continue living in their own homes.

People knew how to raise concerns and the registered manager addressed any feedback in a timely way and to the satisfaction of the complainant. People’s views on the service were sought and they felt their views were valued by staff.

The registered manager carried out quality monitoring checks and audits to ensure the quality was maintained and improved where necessary. People, relatives and staff all felt supported and valued and told us the registered manager was approachable and available at all times. The staff team worked in partnership with other organisations to ensure good holistic care outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 May 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 July 2019

The service was well led

Details are in our well led findings below.