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Inspection Summary


Overall summary & rating

Good

Updated 19 March 2020

Avant Healthcare Services Manchester South is a domiciliary care agency. The service was wholly owned by Fanco Ltd but operated as part of a franchise (Avant Healthcare Services). During our inspection the provider changed the agency name from Fanco Ltd to Avant Healthcare Services Manchester South. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks such as personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the agency was providing personal care to 3 people.

People’s experience of using this service and what we found

People felt safe using the service. Visits were well organised and people received support from staff they knew. Safe systems of staff recruitment were in place. Medicines were managed and administered safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received the support and training they needed to carry out their roles effectively. The provider was working within the principles of the Mental Capacity Act 2005 (MCA.)

People liked the staff who supported them. People were treated with compassion and respect. Staff knew people well and enjoyed their work.

Care records were detailed and person centred. They contained sufficient detail to guide staff on the care and support people needed. There was an appropriate system to manage complaints.

Robust systems of quality assurance checks and audits were now in place. People were positive about the way the service was run and organised. The registered manager was committed to providing person centred care and support. People spoke highly of the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update.

The last rating for this service was requires improvement (published March 2019) and there was one breach of regulations in relation to governance.

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 March 2020

The service was well-led.

Details are in our well-Led findings below.