You are here

Archived: Turnberry Court Requires improvement

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 1 December 2020

About the service

Turnberry Court is an extra-care sheltered housing service providing personal care and support to people living in their own flats. It provides a service to adults with a range of needs, such as dementia, mental health and those living with a learning disability. The service provides 38 one-bedroom and two two-bedroom flats within one building. There were 32 people using the service at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We received mixed feedback from people who used the service and their relatives. While most people were happy with the service, some raised concerns that staff did not always respect their wishes or meet their needs. Some thought not all staff had the necessary skills to support them.

There were systems for monitoring the quality of the service, gathering feedback from others and making continuous improvements. However, the provider's monitoring systems had not identified some of the shortfalls we found on the day of our inspection, and further improvements were needed. The provider was responsive to our feedback and took immediate action to make the necessary improvements.

Improvements had been made since the last inspection in relation to risk management. We saw risks to people’s safety and wellbeing were assessed and appropriately mitigated. People received their medicines safely and as prescribed.

People were supported to remain as independent as they could and were encouraged to engage in activities organised at the service. Most felt consulted in all aspects of their care and support and felt listened to.

People’s needs were assessed before they started using the service and care and support plans were developed from initial assessments. Care and support plans were regularly reviewed and updated as people’s needs changed.

Staff felt happy working for the service and were supported by their manager. They received the training, support and information they needed to provide effective care. There were robust procedures for recruiting and inducting staff to help ensure only suitable staff were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• Model of care and setting maximises people’s choice, control and independence

The management and staff team worked closely with people who used the service to help ensure they continued to feel confident. They supported and encouraged people to maintain their independence and undertake activities of their choice.

Right care:

• Care is person-centred and promotes people’s dignity, privacy and human rights

The provider ensured each person moving into the service was involved in a meeting to discuss their needs and how they wished to be supported. The management and staff promoted person-centred care and people and those who knew them best were involved in their care planning and reviews.

Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident,

Inspection areas

Safe

Good

Updated 1 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 December 2020

Caring

Good

Updated 1 December 2020

Responsive

Requires improvement

Updated 1 December 2020

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 1 December 2020

The service was not always well-led.

Details are in our responsive findings below.