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Archived: Penfold Street

Overall: Good read more about inspection ratings

60 Penfold Street, London, NW8 8PJ (020) 3815 2193

Provided and run by:
Notting Hill Genesis

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 22 September 2022

Inspection team

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we held about the service. This included information about serious incidents the provider is required by law to tell us about, the provider’s action plan from the last inspection and records of meetings we had held with the provider and the local authority where we discussed the provider’s action plan.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

Inspection activity started on 18 August and ended on 30 August 2022. We visited the provider’s service location on 18 August 2022.

We looked at records of care planning, risk management and medicines management for six people who used the service. We spoke with the registered manager, care co-ordinator and three care workers, and met with three people who used the service. We looked at records of recruitment for three care workers and reviewed records relating to the management of the service, such as handover notes, audits, team meetings and records of staff training.

Overall inspection

Good

Updated 22 September 2022

About the service

Penfold Street is an extra care service. The service provides support to older people and people with physical disabilities who live in their own flats at this location. At the time of our inspection there were 46 people using the service.

Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they liked living at the service and were well respected by staff. Comments from people using the service included “I find this place exceptionally good” and “I love it here.”

People were encouraged to be involved in the daily running of the service and participated in a range of activities, including gardening and trips out. Managers engaged with residents through regular meetings and people were confident approaching the registered manager for advice or for a chat.

There were improved systems for detecting and preventing risk. The service understood which residents were at a higher risk from fires or other avoidable harm and had introduced a range of checks to ensure people were safe. The service worked with other agencies including the London Fire Brigade and health teams to improve the way they worked to keep people safe. People were confident raising concerns with managers and the service acted appropriately when abuse was suspected. Staff members had the right skills to keep people safe and this was reviewed through regular training and observation.

Medicines were safely managed and the service understood how to protect people from infections, including COVID-19. There were systems for reviewing when things had gone wrong and making sure lessons were learned as a result. The provider had delivered an action plan to ensure concerns from the previous inspection were addressed and systems were improved as a result.

Staff members reported feeling well supported by managers and working together to deliver a good service for residents. Staff understood their responsibilities to ensure the service was safe and that safety concerns were addressed promptly.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 27 May 2021).

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 3 March 2021. Breaches of legal requirements were found in relation to safe care and good governance. After this inspection the provider met with us to tell us how they would improve the service and by when.

We undertook this focused inspection to check if the provider had made improvements and if they were now meeting the legal requirements. This report only covers our findings in relation to the key questions safe and well-led.

At this inspection we found improvements had been made and the provider was now meeting these regulations.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Penfold Street on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.