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The Care Bureau Ltd - Domiciliary Care - Northampton Good

Reports


Inspection carried out on 21 May 2019

During a routine inspection

About the service

The Care Bureau Ltd - Domiciliary Care - Northampton is a community service. The service supports people to live in their own homes within the community. At the time of the inspection the provider confirmed the service was providing personal care to 98 older adults. Not everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff understood how to protect people from the risk of harm and understood potential signs of abuse. People were involved in assessments of potential risks to their safety and in identifying measures to keep them safe. People received their medicines as prescribed and were protected from the risk of infections through staff working practices.

There were enough staff to meet people’s needs. Staff went through a thorough recruitment process so that the provider only employed suitable staff. Staff undertook induction training that supported them to have the knowledge and skills to do their job well and effectively meet people’s needs.

People were provided with care and support that ensured they had good nutrition and hydration and access to healthcare that maintained their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People's support plans provided guidance for staff to follow. Staff knew people well and had developed positive relationships, which helped to ensure good communication and support. Staff respected people’s privacy and dignity and encouraged people to be as independent as possible.

People were fully involved and consulted when making changes to how their support was provided. Staff knew and understood the needs of the people using the service and care was provided based on their assessed needs. Staff were responsive to changes in people's needs to ensure people received timely intervention to maintain their health and well-being.

People and relatives knew how to raise any concerns or make a complaint. The provider's complaints policy provided information about how these would be managed and responded to.

Systems were in place to monitor the quality of care and support people experienced through quality assurance systems and processes to drive improvements within the service.

People, relatives and staff spoke positively about the management and leadership of the service. They commented the staff were reliable, caring, polite and friendly, and they had built good relationships with them.

The provider listened to feedback and acted immediately to make improvements to the service. The service worked in partnership with external agencies to ensure people achieved good outcomes from their care and support.

Rating at last inspection: The Care Bureau Ltd - Domiciliary Care - Northampton was registered on 25 May 2018 and this was the first inspection.

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk