About the service:
Your Life (Stratford-upon-Avon) is a domiciliary care agency that was providing personal care to two older adults living in their own homes at the time of the inspection.
People’s experience of using this service:
People told us they felt safe and described the staff as being honest and trustworthy. Staff had knowledge and training around safeguarding and understood their responsibilities to keep people safe. Procedures were in place to reduce the risk of infection. Staff had the training and knowledge to effectively meet people’s healthcare needs.
People were treated with dignity and respect and were encouraged to maintain their independence. Staff showed warm and caring attitudes to the people they supported. People were supported to access appropriate healthcare professionals and services to ensure care remained responsive to their individual needs. Processes were in place to monitor and improve the quality of the service.
Records showed us staff had been recruited safely, including criminal record checks to ensure they were suitable to work with vulnerable adults. Staffing levels met people’s care needs and individual choices and had the flexibility to be responsive when needs changed. Staff were trained in medicines management and knew how to ensure that people received their medicines on time and as they had been prescribed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection: This service was registered with us on 10 July 2018 and this is the first inspection.
Why we inspected:
This was a planned inspection.
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.