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The provider of this service changed - see old profile


Inspection carried out on 18 September 2019

During a routine inspection

About the service

Elmgrove House provides extra care housing for up to 14 people, including people with mental health problems or mild learning disabilities and older people living with dementia.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 12 people were living at the service, with six people receiving personal care.

People’s experience of using this service and what we found

People and their relatives were confident with the staff team in keeping them safe. One person said, “They do come around and check on me to make sure I am OK. I think that is good.”

People were supported by a staff team who understood their needs well and responded appropriately if there were any changes in their health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

We observed positive interactions between people and staff throughout the inspection, with staff responding with patience and understanding when people’s behaviours changed.

People and their relatives spoke positively about the relationships they had developed with the staff team and praised the kind and caring nature across the whole service.

People were supported to take part in weekly events and activities and were encouraged to be part of their local community. People also benefitted from accessing events and opportunities at the provider’s other extra care services.

People were cared for by a motivated staff team who felt appreciated and proud to work for the provider. Staff spoke positively about the support they received and the working environment which they felt promoted people’s health and wellbeing.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 22 February 2018). Since this rating was awarded, the registered provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the change in the provider’s registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.