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iDirect - East Dorset, Hampshire and Wiltshire Good

Inspection Summary


Overall summary & rating

Good

Updated 24 August 2019

About the service

iDirect - Dorset and Hampshire is a Domiciliary Care Service providing personal care to 9 people with learning difficulties, autism and mental health needs at the time of the inspection. There was a central office based in Ferndown.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People at iDirect Dorset and Hampshire received an exceptionally effective service. The staff team were highly motivated and there was a strong commitment on the development of their competence and knowledge. People and families were involved in the recruitment of staff and played a part in feeding back on staff performance. Staff worked innovatively to promote people’s health and ensure excellent outcomes for their physical and mental wellbeing.

Staff were highly trained and skilled. They worked with people to overcome challenges and promote their independence. The emphasis of support was towards inclusion and enabling people to learn essential life skills. Equality, Diversity and Human Rights (EDHR) were promoted and understood by staff.

People told us they were happy, felt safe. Relatives said that staff had a good understanding of their loved ones needs and preferences. Risks had been identified and measures put in place to keep people safe from harm. Medicines were managed safely and administered by trained staff.

Staff listened to what people wanted and acted quickly to support them to achieve their goals and outcomes. Staff looked to offer people solutions to aid their independence and develop their skills.

People, professionals and their families described the staff as caring, kind and friendly and the atmosphere of the home as relaxed and engaging. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was responsive to people’s current and changing needs. Regular reviews took place which ensured people were at the centre of their support.

A new registered manager had been recruited since the last inspection. Leadership was visible and promoted good teamwork. People, professionals and staff spoke highly about the management and staff had a clear understanding of their roles and responsibilities. The registered manager, deputy manager, team managers and staff team worked together in a positive way to support people to achieve their own goals and to be safe.

Checks of safety and quality were made to ensure people were protected. Work to continuously improve the service was noted and the registered manager was keen to make changes that would impact positively on people's lives.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 June 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the time the service first registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection

Inspection areas

Safe

Good

Updated 24 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 24 August 2019

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Good

Updated 24 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 August 2019

The service was well-led.

Details are in our well-Led findings below.