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Inspection carried out on 30 May 2019

During a routine inspection

About the service:

Eaves Court is a domiciliary care service which provides support to people living in their own home. The office is located within the assisted living building. The complex has 69 one and two bedroomed apartments. At the time of our inspection 25 apartments were occupied and four people were supported with the regulated activity of personal care.

People’s experience of using this service:

People and their relatives gave us positive feedback about their experience. Comments included “I cannot speak highly of them [Staff],” “We would be lost without them” and “Excellent, very comforting and re-assuring.”

The provider had not always followed its own policies on ensuring all pre-employment checks were completed. We have made a recommendation about this in the report.

Quality assurance systems did not always drive improvement. Records relating to changes in people’s care needs were not routinely kept. Actions required as a result of feedback from people was not recorded as completed. Incident and accident records were not completed to show how the service could prevent a future occurrence. We have made a recommendation about this in the report.

People told us they had developed good working relationships with staff. Staff demonstrated a commitment to deliver a high-quality service. People were treated with dignity and respect.

People were supported by staff who received initial training and on-going support to ensure they held the right skills and attributes.

People were safeguarded from abuse. Staff were knowledgeable about how to recognise signs of abuse and had confidence to report any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Rating at last inspection:

This is the first inspection since the service was registered with the Care Quality Commission in June 2018.

Why we inspected:

The inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Inspections will be carried out to enable us to have an overview of the service, we will use information we receive to inform future inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk