5 August 2013
During a routine inspection
We spent time observing how people spent their time, the support they received from staff and whether or not they had positive experiences.
Our observations of staff practice showed that people were receiving effective, safe and appropriate care, which was designed to meet their specific needs. We saw people felt comfortable in approaching staff and asking for assistance. People were relaxed and content in their surroundings. Staff engaged positively with people using the service to encourage them to communicate their consent, wishes and choices.
Staff told us that they have received regular training and they felt confident to carry out their roles and meet the needs of people using the service.
We found there were enough staff to meet people's needs and staff told us they received regular training and felt confident to carry out their roles and meet the needs of people using the service.
One person using the service told us 'I feel great and good to live here.' Another person said 'I like it here, staff are kind and treat me well.'
We also spoke with the manager and four care staff.