10 June 2013
During a routine inspection
After our visit we spoke with seven people who attended the practice. People described the practice as being friendly and welcoming. People spoke very positively about the quality of the service they received. One person told us, "I have only one thing to say ' excellent!' Another person said, 'I'm very pleased about everything they do.'
People we spoke with told us that everything was always explained to them. One person said, "They clearly discuss all the options and costs and confirm everything in writing."
During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.
The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service.