The Montefiore Hospital

We did not rate this service. This is because CQC does not apply a rating to independent laboratory services.

We looked at four key questions: is the service safe, effective, responsive and well led. We did not inspect caring. This is because the service does not interact with patients.

• The service provided training in key skills to all staff and made sure everyone completed it. Staff had training on how to recognise and report abuse and they knew how to apply it. All areas within the laboratory were clean and had suitable furnishings. The design, maintenance and use of facilities, premises and equipment kept people safe. Staff completed and updated risk assessments to remove or minimise risks. The service had enough staff with the right qualifications, skills, training and experience. There was a system to report safety incidents and staff knew how to report incidents and near misses.
• The service provided care and treatment based on national guidance and evidence-based practice. The service made sure staff were competent for their roles. Staff worked together with the wider hospital team to benefit patients. The service was available six days a week with urgent cover available outside of normal hours and during busy times.
• The service was delivered in a way that met the needs of the hospital. Facilities and premises were appropriate for the services being delivered. There was an annual user feedback survey which staff at the hospital were invited to complete. Staff were encouraged to suggest improvements.
• Leaders had the skills and abilities to run the service and were visible and approachable. There was a clear leadership structure from service level to senior management level. Staff were aware of the overall vision and strategy and felt part of the vision for the hospital. Staff felt respected, supported and valued. The service had an open culture where staff could raise concerns. Leaders operated effective governance processes. Leaders and teams used systems to manage performance effectively. The service collected reliable data and analysed it. The information systems were integrated and secure. Leaders and staff engaged well with colleagues from the hospital and there were positive and collaborative relationships with external partners. Staff were committed to continually learning and improving services.