Archived: The Leys

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed 2 instances in which a person was spoken to in a manner that could be perceived as firm. A leader informed us that the person needed a firm approach at times to support them in their best interests, for example, to promote their independence or safety. However, we found the person’s care plan did not contain enough information about this. This increased the risk of the person not receiving consistent compassionate support in this area. In response, the provider told us they would review the person’s care plans.

However, overall, we observed that people were treated with kindness and dignity. A person told us, “I’ll be honest, I like most of the staff, they are firm and fair, but nice and kind.” A relative said, “I have to say, the staff are some of the kindest and caring people you could meet. My [Relative] has no issues whatsoever.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, where one person had been attending a day centre but was no longer wanting to do this, due to being at a different life stage, the provider recognised this and worked with the person for a flexible approach that meant they could attend their preferred activities only on the days they chose to do so. Additionally, their care plans reflected how hey preferred to now spend their time. A person told us, “If I didn’t like something, I would be able to have something different.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We observed staff promoted people’s independence and choices by supporting people to do as much as they can in areas such as preparing food, cleaning and choosing what activities and pastimes they did. A relative told us, “[Relative] prepares their own lunch to take to the farm. This has helped to build their confidence; the staff put their trust in [my Relative].” A person told us in relation to the things they enjoyed and had been supported to do, "I like to go shopping, I like going to the gym. I went to see [my relative] and took them for dinner."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, records showed people had been supported to seek urgent medical attention when they had injured themselves. A relative said, “Naturally, there are moments, but they’re dealt with very quickly. The staff are quick to react.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All staff we spoke with felt well supported by leaders and had no wellbeing concerns in relation to their employment. A staff member said, “I feel the staff team work well together to complete essential tasks as well as spending time with the residents.”