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Unit 22, Rosehill Business Centre

Reports


Inspection carried out on 10 April 2019

During a routine inspection

About the service: Unit 22, Rosehill Business Centre is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to people detained under the Mental Health Act, people who misuse drugs or alcohol, people with an eating disorder, learning disability or people who are living with dementia. Not everyone using receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection there were two people using the service.

On this inspection we were unable to provide the service with a rating. This was because the service had not been providing care and support to enough people over a long enough time period for us to review.

What life is like for people using this service:

There were safeguarding systems and processes in place that sought to protect people from harm. The registered manager and staff member knew the signs of abuse and what to do if they suspected it. There were systems in place to monitor people's safety which included risk assessments. Risk assessments required more detailed information to clearly demonstrate how risks had been assessed and the measures required to reduce the risk of harm. Staff were provided in sufficient numbers to meet people's needs and were safely recruited. The registered manager analysed incidents to ensure lessons were learnt.

The registered manager undertook assessments before people began to use the service to ensure they could meet people's needs. The registered manager and a staff member were the only people providing care and support. They had undertaken training to give them the skills and knowledge they needed to support people safely. People were supported to have choice in their daily lives and care and support was provided in the least restrictive way possible. The registered manager liaised with other agencies to ensure they received effective, timely care.

People received care from the registered manager and staff member who were kind, caring and compassionate. People and their relatives were supported to express their views and be involved in decisions about their care and support. People's right to privacy and to be treated with dignity and respect was upheld and protected.

People received personalised care, though care plans and records did not include the detailed information required to reflect this. The provider had a complaints policy and procedure in place which supported and encouraged people to raise concerns and make complaints.

The relative we spoke with felt the service was well managed. The staff member knew their role and what was expected of them. The provider and registered manager were aware of systems required to measure the quality of the service provided. However, at the time of our inspection there was insufficient information to enable them to evaluate the quality of the service. The provider was clear on how they wanted to develop and improve the service.

Rating at last inspection: This was the first inspection of the service since they registered with the Care Quality Commission.

Why we inspected: This was a scheduled inspection.

Follow up: We will continue to monitor the quality of the service through the information we receive until we return to visit as per our inspection programme. If any information of concern is received, we may inspect sooner.