Winside Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had assessments which identified the risks which they faced or could face each day. Care plans were created to guide staff how to reduce and manage these risks. Staff told us they read these plans and assessments and talked to us about people’s needs. This included people’s communication needs and what could cause them to get upset and distressed. We concluded staff were knowledgeable about people’s needs and the assessments produced helped people to receive effective care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

The provider was following current guidance to promote people’s well-being and rights to live as independent life as possible. People’s individual care plans were very specific to their individual needs and preferences for how they needed their care to be provided. Staff were also guided by the provider how to promote people’s independence for the future. Which supported people to live as normal a life as possible.

The provider worked well across teams and services to support people.

Staff and people said the provider monitored the service closely which included some geographical distance. Staff talked us through the handovers they received when starting a new shift. Staff spoke well of the regular ‘check ins’ and meetings the provider arranged and attended. Staff were clear about the goals which were important for the people they supported.

People were confident staff would access medical help if this was needed and they were not able to do this themselves. For those who could struggle to do this there were clear plans in place. We received positive feedback about how staff were supporting a person to have a healthier lifestyle.

The provider routinely monitored people’s care and treatment. They ensured that outcomes were positive and consistent, and that they met the expectations of people themselves.

The provider regularly kept in touch with staff and people about the care they received. They responded to issues when these arose and briefed staff about these. Goals were identified and staff told us how they were working towards these to improve people’s day to day quality of life.

The provider did not always tell everyone about their rights around consent.

People said they directed staff with what they wanted them to do. Staff were clear of the importance of this. The provider had obtained their permission to share their information if required to health professionals. However, further work was needed to clarify some people’s mental capacity and when other parties had specific legal powers to promote people’s wishes, what these powers meant for the person, staff, and the provider. No one had come to harm as a result of this, but it was important for the provider to do this moving forward to promote and protect some people’s rights, they said they would do this.