Winside Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People said they were happy with how the staff treated them and their homes. Staff were polite and approachable.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider created care plans and care schedules relevant to each person. People’s goals and what was important to them was explained in people’s care plans. The daily tasks and how staff completed these were very individual to each person. People told us staff were following what they had asked of them.

The provider promoted people’s independence, so people had choice and control over their own care.

For those who could, they led their assessment of needs and the planning of their care. The provider ensured this was followed. For those who could not do this, we saw care plans were in place to encourage people’s independence. Staff also talked us through these plans giving us examples of how one person was developing daily living skills and independence with aspects of their life.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider responded to issues which people raised to them directly. Staff talked us through people’s individual daily routines and told us how these were important to those individuals. People’s care plans directed staff to do this and people’s daily care notes supported our understanding, staff were responding to people’s needs.

The provider cared about and promoted the wellbeing of their staff and enabled staff to always deliver person-centred care.

Staff spoke positively about the training and regular contact they had with the provider. Even though some staff worked alone they said they did not feel isolated, because of this. When issues arose, these were shared with staff to improve their practice. People told us staff had learnt lessons when they raised certain issues with their care.