15th December 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Stratford Health Centre on 15 December 2016. Overall, the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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The practice analysed any incidents which occurred and identified the lessons learned.
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The practice participated in a monthly multi-disciplinary team meeting (MDT) pilot in Newham CCG. Colleagues from community services met with staff from the practice to discuss patients with multiple comorbidities and recurrent hospital admissions.
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The practice’s computer system highlighted when a child was on the child protection register.
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The information needed to plan and deliver care and treatment was available to relevant staff in a timely and accessible way through the practice’s patient record system and their intranet system.
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The practice had adopted Patient Group Directions (PGDs) to allow nurses to administer medicines in line with legislation.
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The practice carried out appropriate recruitment checks for staff prior to employment.
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Staff had received chaperone training and we saw posters in the waiting area informing patients that they could ask for a chaperone. All staff within the practice had received checks with the Disclosure and Barring service.
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The practice offered appointments each day Monday to Friday from 8.30am until 6.30pm in the evening. The last three appointments were kept for families to access appointments after school and for patients who worked. The practice was open on Saturday afternoons for patients who were unable to attend during the week.
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The practice worked with the Patient Participation Group to develop the practice.
The areas where the provider should make improvement are:
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Ensure the recommendations from the 2014 infection control audit are all fully implemented.
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Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.
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The practice should keep written records of verbal as well as written complaints
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice