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This care home is run by two companies: Gracewell Healthcare 3 Limited and Gracewell Healthcare Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary

Overall summary & rating


Updated 18 December 2019

About the service

Gracewell of Edgbaston is a care home providing personal and nursing care to 70 people aged 65 and over some of whom are living with dementia. At the time of inspection 52 people lived at the service. The accommodation is organised into four floors, each with its own communal areas. One of the floors is a memory care floor, specialising in providing care to people living with dementia.

People’s experience of using this service and what we found

People told us they felt safe and staff knew how to recognise signs of abuse and how to report them. People received their medicines as required. Our observations were care staff were available to meet people’s needs. Accidents and incidents were recorded and appropriate action taken to minimise risk to people

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us the food was good and they had a choice of meals. Staff had the skills and knowledge to meet people's needs and referred to healthcare professionals when required.

Some people’s confidential information was kept in cupboards that were not locked, this was addressed on inspection. We saw staff treating people with respect and dignity. Relatives were made to feel welcome in the home and people were involved in decisions about their care. The people we spoke to were complimentary about the service.

People were supported to take part in different activities and where possible activities were person centred and reflective of peoples likes and dislikes. The provider had a complaints process which people and their relatives were aware of to share any concerns. End of life care plans were in place, the service was looking at developing this area further with support from the local hospice.

Systems were in place to monitor the quality of the service although some were inconsistent. People and staff were happy with the way the service was led and the registered manager made themselves available to people. The management team had identified some areas in which they wished to make improvements and had put plans in place to address this. We brought further areas of improvement to the attention of the management team.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (Published 25 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 December 2019

The service was safe.

Details are in our safe findings below.



Updated 18 December 2019

The service was effective.

Details are in our effective findings below.



Updated 18 December 2019

The service was caring.

Details are in our caring findings below.



Updated 18 December 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 18 December 2019

The service was not always well-led.

Details are in our well-led findings below.