The Care Quality Commission
  • Doctor
  • GP practice

Dr Parvin Jalota

Overall: Good read more about inspection ratings

Norton Canes Health Centre, Brownhills Road, Norton Canes, Cannock, Staffordshire, WS11 9SE (01543) 279500

Provided and run by:
Dr Parvin Jalota

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Parvin Jalota on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Parvin Jalota, you can give feedback on this service.

21 December 2019

During an annual regulatory review

We reviewed the information available to us about Dr Parvin Jalota on 21 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 May 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We previously carried out an announced comprehensive inspection at Dr Parvin Jalota on 4 May 2016. The overall rating for the practice was good with requires improvement in providing safe services. The full comprehensive report on the 4 May 2016 inspection can be found by selecting the ‘all reports’ link for Dr Parvin Jalota on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 16 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 4 May 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

  • Appropriate recruitment checks had been completed on employees.
  • Discussions held with the health visitor were recorded and a log sheet kept of each meeting included a record of when no issues had been raised.
  • The chaperone policy had been updated to include the position where a chaperone should stand.
  • Appropriate emergency medicines were available at the practice to treat possible complications associated with hypoglycaemia (low blood sugar) and suspected myocardial infarction (heart attack).

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Ensure that all recruitment checks are carried out on locum GPs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

4 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Parvin Jalota on 4 May 2016. Overall the practice is rated as good, with requires improvement for safe services.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed with the exception of recruitment checks.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The majority of patients told us on the day of the inspection they could get appointments although others told us sometimes they had to wait, particularly for pre-bookable appointments
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

However, there were also areas of practice where the provider needs to make improvements.

Importantly the provider must:

  • Ensure that all appropriate recruitment checks are carried out prior to employment.

In addition the provider should:

  • Ensure that all discussions with the health visitor are recorded in the electronic patient record.
  • Consider updating the chaperone policy to include the position of the chaperone.
  • Review the emergency medicines held at the practice to consider including those to treat hypoglycaemia (low blood sugar) and anti-platelet for use in suspected myocardial infarction (heart attack).

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice