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MyHealthcare Clinic - Fulham Good


Inspection carried out on 22 August 2019

During a routine inspection

This service is rated as Good overall.

A previous inspection was carried out at MyHealthcare Clinic on 9 January 2018 when we inspected the provision of private dental and general practice services. At that time, we did not rate the service but found the provider had met the requirements of the key questions for providing safe, effective, caring, responsive and well led care. 

Although there were no breaches of regulations, we noted that the provider could make improvements in areas relating to the provision of dental services and in the implementation of clinical audit and quality improvement.

We carried out this comprehensive inspection at MyHealthcare Clinic on 22 August 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This announced inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to check that the provider had made improvements as highlighted in our previous inspection and to rate the service. At this time, however, the provision of dental services are not rated and so did not form part of the inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

The service lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service is registered with the Care Quality Commission (CQC) to provide the regulated activities diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury.

Our key findings were:

  • The service had systems in place to manage significant events.
  • The service had a clear vision to deliver high quality care for patients.
  • The service had clearly defined systems, processes and practices to minimise risks to patient safety.
  • Policies and procedures were in place to govern all relevant areas.
  • Staff had been trained in areas relevant to their role.
  • The service had systems in place for monitoring and auditing the care that had been provided.
  • The GPs assessed patients’ needs and delivered care in line with current evidence-based guidance.
  • Information about services was available and easy to understand.
  • The GPs had the skills and knowledge to deliver effective care and treatment.
  • There was an effective system in place for obtaining patients’ consent.
  • The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • The service was aware of and complied with the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care