Kingswell Surgery

We carried out an announced assessment of Kingswell Surgery on 20 December 2023. The assessment focused on the responsive key question.

Following our previous inspection on 5 February 2019 the practice was rated good overall and for all key questions. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Kingswell Surgery on our website at www.cqc.org.uk.

The practice continues to be rated as good overall and for providing safe, effective, caring and well led services as this was the rating given at the last comprehensive inspection. However, as a result of the findings of this focused assessment we have now rated the responsive key question as outstanding.

Safe - Good

Effective - Good

Caring - Good

Responsive – Outstanding

Well-led - Good

Why we carried out this assessment.

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the assessment

This assessment was carried out remotely and did not include a site visit.

This included:

• Conducting provider and staff interviews using video conferencing.
• Reviewing patient feedback form a variety of sources.
• Requesting evidence from the provider.
• Reviewing data we hold about the practice.
• Seeking information form relevant stakeholders.

We found that:

• During the assessment process, the provider highlighted the efforts they were making or are planning to make to improve the responsiveness of the service for their patient population. Patient feedback showed high levels of satisfaction relating to access indicating they could access care and treatment in a timely way. High levels of patient satisfaction had been maintained for a number of years despite the Covid pandemic challenges. They continuously reviewed their appointments system in response to feedback and demand and planned ahead to ensure appointment availability. They had also consistently achieved or exceeded national targets for uptake in childhood immunisations and cervical screening. They had a responsive complaints procedure.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care