We carried out a review of the data available to us about MyCare Home Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about MyCare Home Services Ltd, you can give feedback on this service.
MyCare Home Service Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to adults. This is the only location for this provider. The owners are involved in the day to day management of the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 31 people were using the service.
People’s experience of using this service and what we found
People using the service were happy with the support they received. They liked the care workers and said they arrived on time and provided good quality care.
Risks to people's safety and wellbeing were assessed, monitored and managed.
People received their medicines safely and as prescribed.
There were systems for dealing with complaints, accidents, incidents and safeguarding alerts. The provider investigated and learnt from these.
There were enough suitable staff to care for people and meet their needs.
The service was appropriately managed. There were effective systems for monitoring and improving the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 17 June 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made.
Why we inspected
We carried out an announced comprehensive inspection of this service on 16 April 2019. No breaches of legal requirements were found but we identified improvements were needed regarding safe care and treatment and good governance. The provider completed an action plan after the last inspection.
We undertook this focused inspection to check they had followed their action plan and to confirm they met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for MyCare Home Services Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
People’s experience of using this service:
The provider had a range of quality assurance audits in place, but these had not been completed for six months.
There was a recruitment process in place which the provider reviewed following the inspection to make it more robust.
Risk assessments were in place and the provider introduced further risk management plans for specific risks identified during the assessment of needs following the inspection.
The person we spoke with and the relative of a person using the service told us they felt the care was safe, they were positive about the quality of the care provided and how the service was run.
The provider had policies and procedures in place to deal with any concerns that were raised about the care provided. People using the service,relatives and care workers were aware of how to raise a concern.
Detailed assessments of a person’s needs were completed before they started to receive visits. The care plans described the care and support a person required and how they wanted it to be provided.
The provider had processes in place for the recording and investigation of incidents and accidents.
Care workers had received training identified by the provider as mandatory to ensure they were providing appropriate and effective care for people using the service. Care workers had regular discussions with their line manager and felt supported.
The provider had a complaints process in place and relatives told us they knew what to do if they wished to raise any concerns.
Rating at last inspection: This was the first inspection since the service was registered with CQC on the 16 June 2018.
Why we inspected: We inspect newly registered services within one year of them starting to provide a regulated activity.
Follow up: We will continue to monitor MyCare Home Service Ltd and we will carry out a further inspection to checks that improvements had been made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk