10 February 2014
During a routine inspection
The registered manager whose name appears on this report was not in day to day control of this location at the time of the inspection. The manager in day to day control had recently transferred from another of the provider’s locations and was in the process of changing their registration.
People told us that their privacy and dignity were respected and their independence was encouraged.
People we spoke with told us that they were satisfied with the care and support they received. People felt their care was personalised to their needs. One person said, “It’s very good, very caring and I’m very pleased”. Another person said, “It is quite sufficient for what I want”. People were aware of their care plan folder (a records folder kept in their home), although not always of their care plan. We found that care plans contained information about people’s needs and preferences.
People felt safe using the service and when staff were present in their home.
People were generally very complimentary about the staff. They felt that the service on the whole recruited the right calibre of staff to meet their needs.
People said they had been asked for their views and feedback on the service provided. There were systems in place to monitor the quality of the service.