St Clare's Care Home

Updated 25 February 2026

Date of assessment: 17 March to 2 April 2026 People experienced a service that was generally caring, respectful and responsive to their needs. Staff knew people well and supported them in a way that reflected their preferences and routines. People told us they felt safe and well cared for and relatives said they were made to feel welcome and kept informed when important issues arose. Staff worked well with each other and with external professionals, which helped ensure people received consistent support and timely interventions when needs changed. The environment was clean, well maintained and suitable for the people living there. Staffing levels met the provider’s assessed requirements, and staff said they felt able to speak up and request support when needed. Activities were available and people were encouraged to maintain independence and choice. However, the service was in breach of legal regulation in relation to the way people’s medicines were managed safely. Medicines were not always stored securely or within safe temperature ranges, expired medicines were found, and some people did not have the necessary information or protocols to guide safe administration. Several people had refused medicines for extended periods without the required follow up, and records for creams, patches and medicines taken when required were inconsistent or missing. The service was also in breach of legal regulation in relation to governance systems as they were not effective in identifying or addressing the shortfalls found during the inspection. The provider had systems intended to monitor quality and safety, but these were not consistently effective. Audits had identified some issues, but not all concerns were recognised through routine oversight and actions were not always completed in a timely way. Governance processes had not identified gaps in care plans, decision making records, recruitment files or medicine related documentation until the inspection. The provider was previously in breach of regulation in relation to staffing. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

Updated 25 February 2026

People told us they felt safe and well cared for, and we observed warm and respectful interactions between staff and those living in the home. Staff knew people well and supported them in ways that reflected individual routines and preferences. People said staff were kind, approachable and available when they needed help, and we saw staff respond promptly when someone asked for support. Many people were able to take part in activities that suited their interests and staff provided quieter one‑to‑one engagement for those who preferred it.

People said they enjoyed their meals and felt supported with eating and drinking when needed. Several people told us they were able to spend their time as they wished and could make choices about meals, activities and where they spent their day. Staff encouraged people to maintain independence and gave time for people to make decisions without rushing them.

Relatives told us they were made to feel welcome and were updated when important issues arose. They said the home had a friendly atmosphere and staff were supportive and approachable. People were able to access communal areas and the local community with support where required.

There were some concerns raised about personal belongings going missing, particularly clothing, which required closer oversight. People told us they would have liked more time with staff on some days, and requests for a written menu to support choice had not yet been put in place. Care plans did not always reflect current needs, and some people were not given the opportunity to discuss future preferences, including end‑of‑life wishes.

Despite these issues, people consistently described the home as a comfortable place to live where they felt respected, listened to and supported by staff who knew them well.