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St Clare's Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 5 January 2021

St Clare's Care Home is a residential care home providing personal care to 21 people at the time of the inspection. The service can support up to 40 people.

We found the following examples of good practice.

• Staff were provided with the appropriate personal protective equipment [PPE]. Staff were knowledgeable on when to change PPE and there were a number of changing stations around the home.

• The registered manager had registered for 'whole home testing' for staff and residents.

• The provider was very supportive of the registered manager and the well-being of the staff team, ensuring they were supported throughout the pandemic.

• Cleaning schedules were in place and appropriate decontamination processes were also in place. This included deep cleans of bedrooms, communal areas and touch points such as light switches and hand rails.

• The provider undertook contingency planning in case there were further outbreaks of COVID-19.

• The registered manager had an admission process in place which minimised the risk of potential transmission of infection to people living at the home. For example, all people were isolated for 14 days following admission to the home or when discharged from hospital.

• The service had supported people to keep in contact with loved ones including video calls and window visits. The provider had also invested in screening equipment and identified an area for relatives to visit when safe to do so.

• The service had implemented zoning and designated staffing teams, this meant people who had tested positive were cared for in isolated areas in a safe manner by the same team of staff.

• The registered manager monitored all people daily for symptoms of COVID-19 this included daily temperature checks.

• The registered manager worked well with visiting healthcare professionals and requested all visitors wore PPE prior to entering the home.

• The provider had implemented new policies and processes to reflect the impact of COVID-19.

Inspection areas

Safe

Requires improvement

Updated 5 January 2021

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Requires improvement

Updated 5 January 2021

Caring

Requires improvement

Updated 5 January 2021

Responsive

Good

Updated 5 January 2021

Well-led

Good

Updated 5 January 2021