Panshanger Dental Practice

Updated 29 May 2026

We carried out this announced on-site inspection on 1 July 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Panshanger Dental Practice is in Welwyn Garden City, Hertfordshire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, at the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 5 dentists, (including a principal dentist, 2 associate dentists and 2 foundation dentists), 3 dental nurses, 1 trainee dental nurse, 1 dental hygienist, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses, (including the trainee dental nurse who was working on reception) and the practice manager.

Updated 29 May 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our inspection, we saw patient feedback from a further 6 patients and feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “Brilliant dental practice, all staff members are very friendly and welcoming. Always have a great experience when I come to my appointments.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

One patient told us, “They are incredibly efficient, every issue I have had. I could book an appointment really soon. My time there was also good, very thorough examinations, very reassuring personnel, dentists and nurses are very kind and understand how nerve-wracking dentist visits can be. They are very explanatory and the best is that they are fast.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.