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Inspection Summary


Overall summary & rating

Good

Updated 24 August 2019

About the service

St Clair Gardens is a care home that provides care for up to 14 older and younger adults who are living with a mental health diagnosis. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection 12 people were living at St Clair Gardens.

People’s experience of using this service and what we found:

Everyone we spoke with praised the management and staff for the quality of the service provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were safe from abuse and avoidable harm. There were effective safeguarding procedures in place which staff followed. Staff knew how and who to report any concerns to. There were enough staff to support people safely. There were systems in place for any absence of staff and managers, so people continued to receive their support as planned.

Staff were recruited safely and had the right skills and experience to meet people’s needs. The environment was clean, well maintained and a safe place for people to live. Evacuation procedures were robust in the event of an emergency.

Staff followed infection prevention and control procedures to reduce risk of infection and people received their medicines as required.

People’s needs, and choices were assessed before they used the service. Risks to people’s health and well-being were managed. Staff received training and updates on best practice guidelines that were appropriate to people they supported.

People were supported with kind and compassionate care. Staff protected people’s dignity and confidentiality discreetly. Staff were sensitive to people’s individual needs and they understood how best to support people. Relationships between people and staff were positive. Changes to people’s health were reported and monitored, and staff supported people to their appointments.

Support was person centred and delivered the way people preferred and met their individual needs. Staff understood people’s needs with regards to the protected characteristics of the Equality Act 2010. Information was available to people in accessible formats and staff knew people’s communication needs and understood how best to engage people.

People were involved with activities, hobbies, and interests of their choosing. The atmosphere in the home was warm and friendly and people were happy in their surroundings.

People knew how to make a complaint and would feel confident doing so. People had opportunity to meet with the registered manager to discuss any concerns. Visitors were warmly welcomed at times suitable to them.

The service was managed well and there was an effective quality assurance processes in place. Action plans were developed following any shortfalls in the service and the registered manager worked closely with health and social care services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 May 2018 and this was the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 August 2019

The service was well-led.

Details are in our well-Led findings below.