Archived: Tailored Care Ltd

Updated 8 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We carried out an announced inspection on 9 February 2016. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.

The inspection was carried out by one inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

As part of our planning for the inspection we asked the local authority and Healthwatch to share any information they had about the care provided by the agency.

We spoke with six people who used the service, seven relatives and five staff.

We reviewed two people’s care records, two recruitment records, the complaints log, management quality reports and quality assurance systems.

Updated 8 July 2016

This inspection took place on 9 February 2016 and was announced.

Tailored Care Limited is a care service registered to provide personal care and support for people in their own homes. At the time of our inspection they were providing care and support for 106 people.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm because they were cared for by staff who understood how to recognise and respond to abuse. Staff were not employed until required checks had been carried out to ensure they were suitable to support people in their own homes.

People and their relatives were involved in the planning of their care and in their reviews. The registered manager encouraged people to raise any concerns and people were confident that action would be taken by the management team to resolve any issues.

People were encouraged to maintain their independence and staff supported this. Staff provided care which was kind, compassionate and promoted people’s privacy and dignity. Staff had developed good relationships with the people they supported. People were supported to have choice and felt listened to and respected.

Staff received an induction at the start of their employment and ongoing training in order for them to provide care. The provider understood their responsibilities under the Mental Capacity Act (MCA). Staff were given training on these topics and showed their understanding of best interest decisions. Staff were supported by the management team and received regular feedback on their performance.

People knew how to make a complaint if they needed. The provider completed regular quality checks to ensure standards of care were maintained. People’s views were sought about the quality of their service on a regular basis and the results fed back to them. Any areas for improvement were identified and acted upon. People were aware of who the management team were and felt they were approachable and listened to them.