Care Matters (Homecare) Limited Stockton

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Assessment involved people, their relatives and healthcare partners to ensure the support they received was effective. One person said, “They (staff) did a full assessment, they talked to me for a long time about what I needed help with and they gave me a copy of the care plan.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. This included providing effective support with eating and drinking where people needed this. One person told us, “It’s all good and works really well. I tell them what I want and they sort it out.”

The provider worked well across teams and services to support people. Staff worked effectively with healthcare partners to ensure people received effective care, including seeking and acting on advice where needed. People and relatives gave us examples of situations where staff had noticed things of concern and escalated this to the appropriate healthcare partner.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support by providing support that promoted their independence and wellbeing. One person told us, “My main carer [named staff] and she is fantastic, she keeps me company and helps me stay independent.”

The provider routinely monitored people’s care and treatment to continuously improve it. Records showed that reviews took place where people were asked if they were happy with their support and whether it was meeting their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s consent to their care was recorded, and people confirmed that their decisions were respected. Where others were authorised to make decisions on peoples’ behalf this was clearly recorded.