Care Matters (Homecare) Limited Stockton

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with dignity and respect. People and relatives told us staff acted with kindness and compassion when delivering support. One person said, “Carers are lovely and very efficient.” A relative told us, “Our regular staff are amazing, really good.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans were based on people’s choices, which were regularly reviewed to ensure they received individualised support.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff encouraged people to do as much as they safely could for themselves. One person told us, “I’m very pleased with them, they help me stay independent.”

The provider listened to and understood people’s needs, views and wishes. People and relatives told us that staff listened to them and acted on their wishes when delivering care. One person said, “[Staff] will do anything to help.”

Staff gave us mixed feedback on how the provider cared about and promoted their wellbeing. Some staff felt supported, but others said they did not always feel they would receive help if they asked for it. We spoke with the provider about this, who said they would review how staff engagement and support could be improved.