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Inspection Summary

Overall summary & rating


Updated 8 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection took place on 15 May 2019, and was carried out by one inspector and one assistant inspector.

Service and service type:

Compassionate House is a ‘care home’. People in care homes receive accommodation and nursing care or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Compassionate House accommodates up to six people in one adapted building. The home is set out over two floors and there is a large communal area and dining room and a kitchen. There is a private garden to the rear and to the front of the property.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to the inspection, we reviewed the information we held about the service. We looked at the Provider Information Return (PIR). This is a document that the provider sends to us to tell us about key information about the service such as what they do well and any improvements they plan to make. We considered other information we held about the service. This included notifications about events that had happened at the service, which the provider is required to send to us by law such as deaths and serious injuries. We used this information to help us formulate our inspection plan.

During the inspection we spoke with one person. We observed the care and support people received in the communal areas to assess how they were supported by staff. We spoke with two members of care staff, the care coordinator and the registered manager.

We looked at two care files and reviewed records that related to the management of the service such as audits, records of accidents and incidents and complaints. We looked at the way medicines were managed.

After the inspection visit we spoke to one relative on the telephone.

Inspection areas



Updated 8 June 2019

The service was safe

Details are in our Safe findings below.



Updated 8 June 2019

The service was effective

Details are in our Effective findings below.



Updated 8 June 2019

The service was caring

Details are in our Caring findings below.



Updated 8 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 8 June 2019

The service was well-led

Details are in our Well-Led findings below.