The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Nitin Lakhani Also known as Osidge Medical Practice

182 Osidge Lane, London, N14 5DR (020) 8368 2800

Provided and run by:
Dr Nitin Lakhani

All Inspections

10 June 2013

During a routine inspection

Dr. Lakhani's practice was located within premises which were clean and in good repair. The service was professionally managed with support from four receptionists and a practice manager. A nurse, chiropodist and physiotherapist also provided services on the premises. The provider demonstrated that effort had been made to deliver the service in line with current professional guidance from the British Medical Association (BMA).

A large number of leaflets were available in the waiting area which provided information about various health conditions, support networks for people with chronic health conditions and loved ones who helped care for them, and additional medical services available in the local area.

We spoke with six people who use the service. Everyone told us that it was easy to get appointments and that they felt treated with respect by all staff. None of the people we spoke with felt any changes were needed but several suggested that an online booking system would be helpful. The complaints procedure was displayed in the waiting area and was described in the practice leaflet. The provider demonstrated a good system for managing concerns raised by patients.

There were suitable safeguarding arrangements in place at the service, which ensured that children and vulnerable adults were protected from abuse.