Charity Earnshaw Also known as Charity Earnshaw

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. The provider was proactive in obtaining feedback.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were involved in their care and support plan. A family member told us, “When she came into the home it was all discussed what would happen and what she was hoping would happen.” People were regularly asked to provide feedback as part of the providers governance framework.

The provider completed care reviews with people to gather feedback on care. Additional processes were in place to ensure people could complete surveys about their overall satisfaction with the service. Where needed, this resulted in change and this was communicated to people.

Staff told us they supported people to feedback on their care and would communicate this to the service leadership. Service leaders told us a continually developing quality assurance system ensured people’s feedback was continually received and acted upon.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.