Charity Earnshaw Also known as Charity Earnshaw

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Most people told us their care and support plans were developed with them. People said they were involved in any changes. Positive feedback was received about living as an individual and making choices. For example, one family member said, “They always listen to him and never force him to do anything he doesn’t want to do. He is very pleased with them.”

Staff were asked about delivering person centred care and were able to explain how they ensured people were given choice and control. Staff gave examples of person centred care and how they aimed to achieve the best outcomes for people. One staff member told us, "All our care is person centred and is tailored for the individual. We acknowledge that people have different opinions and care needs.”

There were systems and process to ensure people’s care plans were inclusive of people’s choice, preference and information important to them. Further ongoing processes assured care plans were regularly reviewed and updated as people's needs changed. People were able to give continual feedback to the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.