• Dentist
  • Dentist

Penn Hill Dental Practice

77 Penn Hill Avenue, Poole, Dorset, BH14 9LY (01202) 746557

Provided and run by:
Dr. Michael Chanoch

Important: This service was previously registered at a different address - see old profile

All Inspections

19/09/2023

During a routine inspection

We carried out this announced comprehensive inspection on 19 September under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Penn Hill Dental Practice is in Poole, Dorset and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available at the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 2 dental nurses, 1 dental hygienist, 1 practice manager and 1 receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses, 1 dental hygienist, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Mon 09:00 – 17:00

Tues 09:00 – 18:00

Wed 09:00 – 14:00

Thurs 09:00 - 17:00

Fri 09:00 – 13:00

Saturday by appointment

12 November 2013

During a routine inspection

During our inspection we spoke with a selection of staff at Penn Hill Dental Practice, including the dentist, receptionist and a dental nurse. We spoke with four people who used the service; all of them spoke very positively about the service they received. Comments we received included: "Lovely staff, it's a good service" and "I have no complaints, it's very good".

With a person's permission we observed a consultation. We also looked at three people's records.

People experienced care, treatment and support that met their needs. Treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

There were arrangements in place to deal with medical emergencies.

The provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

People were protected from the risk of infection. They were cared for in a clean and safe environment.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.