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  • Homecare service

Archived: Lancaster

Overall: Good read more about inspection ratings

Suite 203, Riverway House, Morecambe Road, Lancaster, LA1 2RX (0151) 709 2366

Provided and run by:
Imagine Independence

Important: This service is now registered at a different address - see new profile

All Inspections

24 April 2019

During a routine inspection

About the service:

This service is registered as a domiciliary care service providing personal care for people with learning disabilities, mental health issues and older people. At the time of the inspection the service supported 21 people.

People’s experience of using this service:

People who used the service told us they were treated well, cared for and encouraged to be as independent as possible.

People’s care and support needs had been planned in partnership with them. People felt consulted and listened to about how their care would be delivered in their home.

We found by talking with staff and people who used the service staffing levels matched each person’s requirements to maintain continuity of care. People we spoke with confirmed this.

People told us service staffing levels matched each person’s requirements to maintain continuity of care.

Care plan information focused on a person-centred method of supporting people.

Staff responsible for assisting people with their medicines had received training to ensure they had the competency and skills required.

People received personalised care that was responsive to their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Staff had been recruited safely, appropriately trained and supported. People told us their visits were well managed and staff who visited them knew and met their care needs.

People were supported to have access to healthcare professionals and their healthcare needs had been met. The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe.

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. People told us they had no concerns about their safety whilst in the care of staff supporting them.

The service had a complaints procedure which was made available to people and family members. People told us they were happy with their service.

The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and visits to people’s homes by the management team to seek people’s views about the service provided.

Rating at last inspection:

This was the first inspection of the service since they registered with CQC.

Why we inspected:

This was a planned first inspection of the service.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk