We carried out a review of the data available to us about Forest View Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Forest View Care Home, you can give feedback on this service.
We found the following examples of good practice.
¿ The premises were clean and well maintained. Hand sanitiser and personal protective equipment (PPE) were readily available throughout the premises. Visitors had a separate entrance to the care home to the minimise the risk of infection. Visitors had their temperature taken and recorded, PPE was available and people were supported to follow the Government's guidance on wearing PPE and social distancing.
¿ The provider had appropriate arrangements to test people and staff for COVID-19 and was following government guidance on testing. This ensured that people and staff were tested for COVID-19 in a consistent way in line with national guidance.
¿ The provider ensured that staff received appropriate training and support to help prevent the spread of infection. All staff had received training on infection control and the use of PPE. Staff were assigned to work at the one location to help minimise the risk of cross infection. Staff wellbeing was supported if they became unwell and when they returned to work.
¿ The provider ensured that people using the service could maintain links with family members and friends. Family members and friends could stay in touch with people with phone and video messaging. The provider had a visitor's room available which had a small room next to it with a glass window and speaker system. This meant people were safe from the risk of infection as visitors had no physical contact with people living at the service. The provider understood the communication needs of people.
¿ The registered manager sought support and advice from external agencies including the Clinical Commissioning Group, the local authority, local care homes and Public Health England and was open to all advice and guidance offered to help keep people safe.
• Forest View Care Home provides accommodation and support with personal care for up to 24 people who have dementia care needs.
• At the time of the inspection it was providing a service to 22 people.
• For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
• People felt safe and were happy living at Forest View Care Home. They told us staff were kind, caring and treated them with respect. People told us staff responded promptly if they needed support. People's health care needs were well managed. Medicines were managed safely.
• People's risks were assessed and strategies put in place to mitigate the risks.
• People's likes, preferences and dislikes were assessed and care provided met people's desired expectations.
• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.
• People and their relatives were involved in the care planning process and review of their care.
• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.
• The home was clean and well maintained.
• Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by a registered manager who worked alongside them on a daily basis providing direction and guidance.
• People enjoyed activities that were offered.
• People, relatives and staff praised the management of the home and spoke highly of the registered manager who they said was approachable and always available. Audits and checks were carried out and used to drive continuous improvements to the service people received.
Rating at last inspection:
• The service was registered by CQC with a new provider on 4 May 2018. This was the first inspection visit to the service under the new provider.
Why we inspected:
• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
• We made a recommendation in our inspection report, which we will follow up at our next inspection.