Updated 25 April 2019
East Midlands Travel Clinic is located at Plains View Surgery, 57 Plains Road, Nottingham, NG3 5LB.
The provider, Dr Umar Afthab Ahmad, is registered with the CQC to carry out the regulated activity of treatment of disease, disorder or injury from the location.
East Midlands Travel Clinic provides a comprehensive travel service including pre-travel assessments, travel vaccinations and travel health advice. Treatment and intervention charges vary, dependent upon what is provided. The service is also a registered Yellow Fever
Vaccination Centre.
Services are provided by a male GP who is trained in travel health. At the time of our inspection, there was only one clinician providing the service, who is also the provider, Dr Ahmad. The service is provided from a consultation room within a GP Practice. Dr Ahmad is a partner at the GP Practice.
Patients make an appointment by telephone. The service is open for consultations from Monday to Saturday between 8am to 9am, 12pm to 3pm and 6pm to 6.30pm. The telephone is answered outside these times by the provider or a message can be left.
Our inspection team was led by a CQC lead inspector. The team also included a GP specialist advisor.
Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.
During the inspection:
- we spoke with the provider
- reviewed CQC comment cards where patients shared their views
- reviewed key documents which support the governance and delivery of the service
- made observations about the areas the service was delivered from
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection