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Perfect Community Care Good Also known as St Marks Church

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 25 February 2020

About the service

Perfect Community Care is a domiciliary care agency providing personal care to one adult at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were kept safe by the staff. People were safeguarded from the risk of abuse and staff knew how to blow the whistle if they observed poor practice.

Risk assessments were in place to protect people from known risks and management and staff took steps to always ensure people’s risk was minimised. Staff were recruited to the service safely and appropriate checks performed on prospective staff.

The service did not support anyone with medicines at the time of the inspection. However, people were reminded to take their medicines and the service observed this had been done as an extra safety measure.

People were involved in the initial assessment of needs to ensure the service could fully support them. The registered manager and staff had completed appropriate training. Consent to care and treatment was sought before care began.

People were encouraged to make their own choices in relation to aspects of their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support with light meal preparation. People were encouraged to be independent as much as possible. Staff were kind and respectful of people’s diversity.

Care plans were personalised, contained likes and dislikes and people’s communication needs. People and staff gave positive feedback on the management of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection - Inspected but not rated 15 June 2019.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 February 2020

The service was well -led.

Details are in our well-led findings.