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Inspection Summary

Overall summary & rating


Updated 31 May 2019

About the service: McMorrow House is a residential care home providing personal care and support for up to four young adults living with mental health needs.

People’s experience of using this service: People living at McMorrow House received a good quality support service. Staff worked to ensure people were active partners in their care and that they were actively supported to make decisions about all aspects of their lives.

People felt safe and staff understood how to report any concerns. Risks were assessed, and risk reduction plans put in place to support people to lead the lives they wanted in as safe a way as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were involved in developing support plans and had access to their care records which they could openly challenge if they felt the need to do so. Some information in relation to how people expressed distress or anxiety was limited so we have made a recommendation about this.

Medicines were managed safely. Improvements had been made following a medicine error to minimise the risk of reoccurrence. No one came to any harm as a result of this error.

Safe recruitment practices were followed. Staff were matched with people so they had shared interests and hobbies. There was a culture of supporting people to have active lives, where they were motivated to follow their interests and become active members of the community. It was acknowledgement that this supported people to maintain positive mental health and lead happy and healthy lives.

People were supported with attending health appointments, where needed and were involved in decisions about diet and nutrition. Menu planning, shopping and cooking was actively encouraged so people could learn and develop skills with the aim of moving to a more independent environment when people felt ready to do so.

The provider worked in partnership with Rotherham college so staff attended in-depth training courses to ensure they had the necessary knowledge and skills to support people appropriately. Staff said they felt well supported by the registered manager and felt able to speak with them about anything.

The management of the service was open and transparent. We were told everyone worked well as a team. Audits were completed, and action plans developed to continuously improve the service. A new manager was being inducted so they could become the registered manager which would allow the current registered manager to have a more strategic role as they were also the provider.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: This was the providers first inspection since registration.

Why we inspected: This was a scheduled inspection based on the date the location was first registered with the Commission.

Follow up: We will continue to monitor the service and complete a further inspection in line with the rating of good. If any information of concern is received, we may inspect sooner.

Inspection areas



Updated 31 May 2019

The service was safe

Details are in our Safe findings below.



Updated 31 May 2019

The service was effective

Details are in our Effective findings below.



Updated 31 May 2019

The service was caring

Details are in our Caring findings below.



Updated 31 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 31 May 2019

The service was well-led

Details are in our Well-Led findings below.