• Care Home
  • Care home

McMorrow House

Overall: Outstanding read more about inspection ratings

198 Station Road, Beeston, Nottingham, NG9 2AY 07539 875485

Provided and run by:
Hegarty Care Limited

Latest inspection summary

On this page

Background to this inspection

Updated 5 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection prevention and control measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

McMorrow House is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. McMorrow House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours' notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Also people living at the home are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we held about the service, and we sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 3 people who used the service and 5 staff members, including the registered manager, deputy manager, senior carer and care assistants. We reviewed a range of records. This included 4 people’s care records. We looked at 2 staff files in relation to recruitment. A variety of records relating to the management of the service, including audits, policies and procedures and training records were reviewed. We spoke with 2 professionals who work with the service.

Overall inspection

Outstanding

Updated 5 January 2024

About the service

McMorrow House is a residential care home providing accommodation and personal care for up to 13 people with mental health conditions. At the time of the inspection 10 people were receiving support. The property is a large two storey building with individual bedrooms and communal living areas with a large garden to the rear of the property. The service also provides 2 flats for people to live independently within the property. The service offers 24-hour support.

People’s experience of using this service and what we found

We saw excellent examples of how people were supported to remain safe at times when they were at significant risk. People used words like ‘life saving’ and ‘above and beyond’ to describe the support they received. Through robust safeguarding training and comprehensive policies, staff were able to keep people safe at times when their lives were in crisis.

The provider's robust recruitment processes for staff, along with the matching process, had exceptionally positive outcomes for people. Medicines were managed safely and people were supported to be as independent as possible with their medicines.

There was an open and transparent culture in relation to accidents and incidents and they were used as opportunities to learn and lessen risks. A comprehensive and empathic understanding of people who lived at McMorrow House, and their health conditions, enabled the registered manager to seek bespoke training to prevent incidents occurring.

People were supported to live healthier and more active lives in line with their wants, goals and aims. People had overcome challenges with addiction and self-harm and had embraced the support offered to them by the provider to achieve ambitions such as education and employment opportunities.

People's needs were met through robust assessments and support planning. We saw outstanding examples of when the service had worked with other healthcare professionals to achieve positive outcomes for people and to improve their quality of life. Staff had excellent knowledge and skills and the training made available to them ensured people's needs were extremely well met.

People were always supported to have maximum choice and control of their lives and staff always supported them in the least restrictive way possible and in their best interests; the policies and systems in the service always supported this practice.

People with complex health needs received care and support which was positive, consistent, and which improved their quality of life. The provider’s ethos was nothing was ‘off limits’ and people were creatively supported to overcome barriers to achieve their aims and goals. Person centred care planning fully explored and mitigated risks through expert assessment and training.

The registered manager planned and promoted holistic, person-centred, high-quality care resulting in excellent outcomes for people. The values and culture embedded in the service ensured people were at the heart of the care and support they received. Staff told us they received excellent support from management and that they were extremely proud to work for the service. There was a very open and transparent culture and people were empowered to voice their opinions. Without exception, people told us the service was well-managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 24 August 2023) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. The overall rating for the service has changed from requires improvement to outstanding based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.