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Oakhaven Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 16 August 2019

About the service

Oakhaven Care Home is a residential care home, providing personal care to 19 people aged 65 and over at the time of the inspection, some of whom may be living with dementia. The service can support up to 24 people.

People’s experience of using this service and what we found

People were placed at unnecessary risk of harm from building work taking place within the home. The provider did not always follow good infection control practices.

People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Management systems failed to identify where standards were not met and opportunities for learning were missed.

People received their medicines as prescribed and were supported to move around the home safely.

Staff were appropriately trained and delivered person-centred care, based on a thorough assessment of people's needs and preferences.

People received enough to eat and drink and were supported to access healthcare services.

Staff were kind and compassionate and supported people to be as independent as possible.

The registered manager was approachable and open to feedback and they acted on people’s concerns. People who used the service were encouraged to give their views.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection

This service was registered with us on 17 May 2018 and this was the first inspection.

Why we inspected

This was a planned inspection based on the date the service registered with us.


We have identified breaches in relation to the prevention and control of infection, and how the provider managed risks linked to building work being carried out within the home. We also identified breaches in relation to consent to care and treatment, and systems designed to monitor quality and support learning.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 16 August 2019

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 16 August 2019

The service was not always effective.

Details are in our effective findings below.



Updated 16 August 2019

The service was caring.

Details are in our caring findings below.



Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 16 August 2019

The service was not always well-led.

Details are in our well-Led findings below.